Return Request
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Return Request
To initiate an online return, please complete the form below.
For information on our Return & Refund Policy visit our [**Returns Policy**](/content/pages/returns-policy "Returns"/index.html)
Return Request Form - V.2
Reason*
- Changed my mind
- Received the wrong item
- Item was damaged, lost or stolen
- Other
Did you purchase Route Shipping Protection?*
- Yes, I did
- No, I did not
Return Type* Select
- Return for Full Refund - on the entire order
- Return for Partial Refund - on specific items (specify in notes)
Please file your claim directly through Route
If you insured your order with Route Protection at checkout, you should have received a confirmation email from Route with instructions to file a shipping issue.
You can also file a shipping issue on Route’s app or via Route directly. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
For more details on Route, please review the Route Protection page.
Note: If your item is damaged or defective outside of the normal 10 day Return window, we may still be able to look into the issue under our One-year Warranty.
Details / Notes:
Please add notes for which item(s) you are returning. You may also add notes for any additional information.Supporting Image Upload
Customer information
Name*
First Name
Last NameOrder Number*
Found in your Order confirmation/packing slip (ie. #R51-0123)Email*
Please enter the email address used to place the orderPhone Number
Please enter your phone number. Format: (000) 000-0000.
- Please email customerservice@retro51.com or call 1-800-466-1951 with any additional questions.