## Greetings!

### It looks like you are viewing outside of the U.S.

Ordering from your location is currently not available.

Check the [Dealer Locator](/content/pages/dealer-locator "Dealer Locator"/index.html) for retailers near you.

We appreciate your interest and hope to serve you in the future.

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## Return Request

To initiate an online return, please complete the form below.

For information on our Return & Refund Policy visit our [**Returns Policy**](/content/pages/returns-policy "Returns"/index.html)

### Return Request Form - V.2

- **Reason***  
  - Changed my mind  
  - Received the wrong item  
  - Item was damaged, lost or stolen  
  - Other

- **Did you purchase Route Shipping Protection?***  
  - Yes, I did  
  - No, I did not

- **Return Type***
  Select
  - Return for Full Refund - on the entire order  
  - Return for Partial Refund - on specific items (specify in notes)

- ### Please file your claim directly through Route

If you insured your order with Route Protection at checkout, you should have received a confirmation email from Route with instructions to file a shipping issue.

You can also file a shipping issue on Route’s app or via **[Route](https://claims.route.com/)** directly. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

For more details on Route, please review the **[Route Protection page](/content/pages/route-package-protection/index.html)**.

- **Note**: If your item is damaged or defective outside of the normal 10 day Return window, we may still be able to look into the issue under our [One-year Warranty](/content/pages/warranty-information/index.html).

- Details / Notes:  
  Please add notes for which item(s) you are returning. You may also add notes for any additional information.

- Supporting Image Upload

- ## Customer information

- **Name***  
  First Name  
  Last Name

- **Order Number***  
  Found in your Order confirmation/packing slip (ie. #R51-0123)

- **Email***  
  Please enter the email address used to place the order

- **Phone Number**  
  Please enter your phone number. Format: (000) 000-0000.

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- Please email [customerservice@retro51.com](mailto:customerservice@retro51.com) or call 1-800-466-1951 with any additional questions.